Challenge

While having 4 odontology clinics “Žvėryno odontologijos klinika” group had struggles with managing client registrations and planning specialists working time, while fully utilizing rooms availability, digitalizing medical cards, connecting payments and billing information. To help their business grow, we also implemented business analytics to better track progress, KPIs and clients reliability scores.
We carried out discovery, UX and UI, processes to help other clinics manage their workload.
Following our discovery process we uncovered other areas that needed improvement and optimisation.
 
 
  • CLIENT
  • Žvėryno Odontologijos Klinika Group
  • INDUSTRY
  • Healthcare
  • SERVICES
  • IT Consultancy, UX Design, UI Design
  • CLIENT WEBSITE
  • zok.lt
 
 

Empathize

ŽOK is one of the biggest and well known odontology clinic branches in Vilnius, Lithuania. They have 20+ doctors, many asistants, 4 clinics and are still growing. It started as private family business and grew to a trustworthy place, providing not only higiene and odontology, but also surgery and beauty procedures.
ŽOK has a variety of different specialists, providing various services, having different time planning and payment patterns. Clients trust ŽOK, because they can help you get all the necesarry procedures from different odontology fields in one clinic, combining multiple visits in to one day.
Current ŽOK solution is combined of multiple routines: starting from “pen and paper”, to having several similar systems you have to update manually after each visit. Our aim is to help them get rid of old-school time management options and integrate multiple systems in to one fully functional software solution.
 
 

Strategy

Our aim was to reach the best user focused solution, so we applied 5 design thinking process stages: empathize, define, ideate, prototype and test.
Before we could establish a sitemap and start the design process, we needed to understand the general direction of the platform and what purposes it will serve.
After sketching on white board, figma, miro board and pieces of paper, we managed to come up with a site tree and a process for the entire platform and pass it on for designer.
We applied modern design thinking techniques: workshops, design sprints, crazy 8s and user interviews. During interviews we also used multiple psichological techniques, to help all participants express their opinion, and to help avoid group thinking biases.
The most critical areas that consumed a lot of our time during the wireframing process were: calendar availability, reliability logic, teeth map and billing system integration.
 
 

Research

The early stages of platform planning began by researching market and competitor solutions, discussing daily routines with clinic administrators, doctors and owners, to bring the best user experience for clinic personnel and clients.
Further research lead us to choosing WEB solutions, compatible with multiple devices. In that way we will enable personnel not only reach our software from their PC, but also use tablets and other mobile devices for managing schedules, filling customer medical information and doing other day to day tasks.
During design sprints we noticed, that clinics personnel had a positive attitude towards systems digitalization, payments integration options, but were not fully buying an idea of getting rid of “pen and paper” aproach.
 

 

Got a project? Get in touch and let’s make something great together!

Contact us
 

 

Challenge

London based startup Senditoo had a functioning MVP prior choosing Horion Digital as their technology partners.
Two entrepreneurs, Ibrahima and Takwana bootstrapped the product to test the market and get feedback from users.
Six months after launch, the decision was made to build a new platform from scratch. Ibrahima approached Horion Digital and discussed opportunity to become their technical partners and take product development process in their hands.
 
  • CLIENT
  • Senditoo Ltd
  • INDUSTRY
  • Fintech
  • SERVICES
  • IT Consultancy, UX Design, UI Design, Front-end, Back-end Development
  • PROJECT LINK
  • senditoo.com
 

Solution

Ibrahima and Takwana had a market knowledge and clearly understood their customer’s needs.
To extract their knowledge in orderly manner, which would have value for the entire development process, we started with research and discovery sessions. R&D gave us a clear vision of what had to be built. We already knew the best industry examples and worst pitfalls, list of valuable features and ideal customer profiles we should follow.
Our UX consultant designed user flow maps for every major activity and built a map of the entire product. After, the agile wireframing and user interface design phases, the tech team built bulletproof API, feature rich admin panel and responsive user side web app.
 
 

Results

Over a period of 3 months Horion Digital helped to plan, design and develop entire Senditoo platform.
To reduce a product to market time and support users who browse with mobile devices – our team adapted the web app to a range of different screen sizes. To support Senditoo’s growth and entrance to new markets, the platform has multi-language, coupon and affiliate program features.
Customer acquisition, retention and user experience improvements were addressed by integrating a range of 3rd party leading industry tools. Senditoo is ready for a sustainable user growth and new service releases in the future.
 
Senditoo user flows
 

Responsive Experience

All our expectations about the importance of responsiveness for SendiToo were confirmed 2 weeks after the launch. The product data showed that 80% of the site users browsed through their mobile devices.
Having behavioural and economical constraints, it was clear that we had to build a responsive product. Research and Discovery phase gave us a good understanding of the typical SendiToo customer. Our partner Ibrahima provided us insightful demographical, geographical and behavioural information about the users.
Besides that, everyone understood the importance of the mobile experience. Google claims that people spend around 177 minutes per day on their phones. What’s not enough the startup had to reduce the spending on mobile apps, so we had to design a hassle free mobile experience for the mobile browsers.
 

User Interface Design Goals

Our approach was to design with perspective of the users. They preferred simplicity and clarity over fancy user interfaces that required a deeper knowledge and understanding of the web.
Around 80% of customers were coming from mobile devices. We needed to create a mobile experience that converted and was easy to use. The challenge was to allow for easy navigation of top-up process and account management panel without becoming overwhelming.
We had to design interfaces that users can trust and know how to use by the first look. It also had to convert and deliver value for business.
 

Powerful Third Party Integrations

We implemented a range of tools, which allow to help users in real time and have a visual information of their problems.
Quick and effortless user support and continuous product improvement are the key areas, which we suggest to focus for our partners. With this approach we enabled Senditoo’s support engage with customers on the spot of their struggle. This is especially handy, when Senditoo’s support can have a real time conversation and also see what problem the customer is experiencing by viewing their entire session within the product.
This also helps to continuously feed the product backlog with important user interface and functionality updates.
 

Rich Admin User Panel

We dedicated time and effort to help plan how automate the SendiToo management and save time on key daily tasks.
It’s a CEO’s dream to get all data about the product performance in one place, or help that frustrated customer with a few mouse clicks. Together we designed a dashboard, which can provide the most important information about the business within a selected period of time. It also serves as a daily management tool, which allows the administrator quickly skim through information and see if indicators do not signal any unusual or malicious activity within the product.
Other useful functionality includes user account management and daily or monthly transaction allowance limits, user verification, promotion codes generation, affiliate program management and platform credit feature. We also improved the communication among the key stakeholders by allowing to export any information in various formats.
 
 

Featured Technologies

There’s always more than meets the eye. Senditoo is packed with features and best development practices that can’t be seen. It all adds up to a product performance which delivers WOW experiences for the users.
 

  • AMAZON S3

    Holds all static resources including angular app itself. Amazon S3 servers are optimised for serving static files, therefore it’s perfect for Angular App.

  • AMAZON EC2

    This service was chosen for Sendtioo’s API. It is easily scalable and maintainable, which will not become a bottleneck when app’s traffic grows.

  • NODE JS

    With modular approach, we used Node to make Senditoo future proof. It will not restrict us for a single server and will be easy to update or upgrade.

  • CLOUDFRONT CDN

    Amazon CF CDN accelerates delivery of Senditoo’s website and web application assets. It easily integrates with other tools we are using for the product.

  • POSTGRESQL

    Trustworthy enterprise level database which is perfect for dealing with high loads of data. Therefore it will sustain the app’s growth at various rates.

  • NGINX HTTP SERVER

    This is a relatively new technology, which proved its scalability nature and performance under massive traffic. A good substitute for Apache.

 
 

Got a project? Get in touch and let’s make something great together!

Contact us
 

 

Challenge

While having 4 odontology clinics “Žvėryno odontologijos klinika” group had struggles with managing client registrations and planning specialists working time, while fully utilizing rooms availability, digitalizing medical cards, connecting payments and billing information. To help their business grow, we also implemented business analytics to better track progress, KPIs and clients reliability scores.
We carried out discovery, UX and UI, processes to help other clinics manage their workload.
Following our discovery process we uncovered other areas that needed improvement and optimisation.
 
  • CLIENT
  • Žvėryno Odontologijos Klinika Group
  • INDUSTRY
  • Healthcare
  • SERVICES
  • IT Consultancy, UX Design, UI Design
  • CLIENT WEBSITE
  • zok.lt
 

Empathize

ŽOK is one of the biggest and well known odontology clinic branches in Vilnius, Lithuania. They have 20+ doctors, many asistants, 4 clinics and are still growing. It started as private family business and grew to a trustworthy place, providing not only higiene and odontology, but also surgery and beauty procedures.
ŽOK has a variety of different specialists, providing various services, having different time planning and payment patterns. Clients trust ŽOK, because they can help you get all the necesarry procedures from different odontology fields in one clinic, combining multiple visits in to one day.
Current ŽOK solution is combined of multiple routines: starting from “pen and paper”, to having several similar systems you have to update manually after each visit. Our aim is to help them get rid of old-school time management options and integrate multiple systems in to one fully functional software solution.
 
 

Strategy

We aimed to reach the best user-focused solution, so we applied 5 design thinking process stages: empathize, define, ideate, prototype, and test.
Before we could establish a sitemap and start the design process, we needed to understand the general direction of the platform and what purposes it will serve.
After sketching on white board and pieces of paper for around 80 hours, we managed to come up with a site tree and a process for the entire platform and pass it on for designer.
We applied modern design thinking techniques: workshops, design sprints, crazy 8s, and user interviews.
The most critical areas that consumed a lot of our time during the wireframing process were: the checkout area activities and the inner platform’s client-side functionality.
 
 

Results

The new Nomi e-commerce platform now has a lot of useful features for both – customers and business owners.
The business owners can add and manage new product 3D models, live editing options, pricing of the materials, and other variables that go into visualization, manufacturing, and delivery process. The users are now able to enjoy a better product 3D model rendering quality and real-time platform feedback, more product options, and better site experience through desktop and mobile devices.
Interior designers can use Nomi’s custom quoting tool, and improve their communication and shorten the time to project completion. The new Nomi platform build led to a 300% increase in revenue over the same time compared with the old platform version.
 
 

Business Side

Nomi became one of the leading flat-pack designer furniture sellers in Australia after their successful launch of an e-commerce platform that allowed product customization.
From the business side, the new admin functionality brought invaluable features that enabled the company easier and quickly manage their products, pricing, manufacturing, and shipping.
Time-saving and extracted customer value come through flexible scenario-based pricing decisions. The platform allows to price manufacturing materials, different product options, option combinations, or even actions and requests.
 
 

Featured Technologies

Our app is supported by a carefully selected technology stack. We select services that are the best match for the client’s business.
 

  • AMAZON S3

    Holds all static resources including the angular app itself. Amazon S3 servers are optimized for serving static files, therefore it’s perfect for Angular App.

  • NODE JS

    With a modular approach, we used Node to make NOMI technology future-proof. It will not restrict us to a single server and will be easy to make future updates or upgrades.

  • CLOUDFRONT CDN

    Amazon CF CDN accelerates delivery of NOMI website and web application assets. It easily integrates with other tools we are using for the product.

  • POSTGRESQL

    Trustworthy enterprise-level database which is perfect for dealing with high loads of data. Therefore it will sustain the app’s growth at various rates.

  • NGINX HTTP SERVER

    This is a relatively new technology, which proved its scalability nature and performance under massive traffic. A good substitute for Apache.

 
 
 

Got a project? Get in touch and let’s make something great together!

Contact us